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Uptime since moving to Inflow: >99.99%
Outage History
8/7/05 The building that houses the Sunguard Data Center where we keep our servers experienced a fire today in an electrical transformer. The data center's emergency generator immediately took over as planned, but the Nashville Fire Department felt that even though the generator was completely isolated from the other building systems, there might be a "Life Safety" issue. As a result, they required the data center to shut down the generator and all Sunguard Nashville systems lost power until the City allowed power to be restored. ICG Link systems were down for three hours and twenty one minutes as a result of this failure.
2/28/05 One of our mail servers stripped content from the body of messages for 2 hours. A disk problem was finally tracked down and corrected. Mail was delevered but content was lost and clients were asked to request a resent message from those senders whos messages were effected. The system has been altered such that this problem will not happen again.
4/06/04 Unscheduled outage of 50 minutes at 11:45pm due to faulty restart after power outage.
3/11/04 Unscheduled outage of 1 hr 16 minutes at 6:44am due to failed memory in primary file server.
2/18/04 Scheduled Sunday outage of 3 minutes at 5:32am to upgrade code.
1/25/04 Scheduled Sunday outage of 14 minutes at 5:28am to upgrade file server memory.
4/10/03 Mail server hardware failure caused intermittent outages this week as temporary solutions and permanent fully redundant mail servers were installed.
4/5/03 Scheduled Saturday outage of 17 minutes at 5:22am to upgrade file server memory .
3/15/03 Scheduled Saturday outages (2) of 2 minutes each at 5:58am to upgrade web servers.
2/25/03 SMTP was unavailable for 60 minutes starting at 4:19pm due to an upstream DNS server failure causing reverse lookups to fail. No ICG Link equipment was off line.
1/25/03 W32.Slammer worm attack on MS SQL caused spotty outages between 1:38am and 6:30am due to flooded firewall/routers. No ICG Link equipment was off line.
11/16/02 Scheduled Saturday outage of 1 hour 5 minutes at 5:24am to upgrade file server.
9/16/02 Planned outage of 1 minute occured at 2:34pm for reconfiguring the web servers.
8/14/02 Problems with UUNET reliability and a BellSouth fiber cut in Texas degraded general Internet health across the Southeast US. No ICG Link equipment was off line.
8/8/02 Planned outage of 7 minutes occurred starting at 10:24pm for restarting file server.
7/22/02 Planned outage of 1 minute occurred starting at 5:30pm for reconfiguring the web servers.
6/10/02 Planned outage of 13 minutes starting at 11:32PM to install a network card to upgrade the primary file server.
6/7/02 Planned outage of 39 minutes starting at 5:31PM to install new high-availability, fully redundant firewall routers.
2/20/02 At 2:43PM, ATT router problems caused degradation across the Southeast. It was resolved by Inflow shutting down their ATT link. No ICG Link equipment was off line.
2/10/02 Planned upgrade of our mail and DNS servers caused loss of DNS services between 2:15AM and 10:15AM. Most clients would not have experienced an outage due to cached DNS.
1/3/02 ATT and Sprint had a problem causing sporadic outages across the Southeast US that was resolved around noon. No ICG Link equipment was off line.
12/3/01 NetMerchant was inoperative between the hours of 3:17PM and 4:59PM as a result of the IE5 / Mac upgrade issue.
12/1/01 An upgrade to NetMerchant to fix problems for users with IE5 on a MAC was installed causing users on WinME using NS 4.7 to get a cookie related error.
11/7/01 NetMerchant Cybercash carts refused orders and other carts reported blank information in log files and e-mail between 3:30PM and 10:55PM due to an upgrade.
9/11/01 Unplanned outage of 7 minutes, restored at 5:57AM as a result of an unscheduled system restart.
2/24/01 As planned, all service was down for 8 hours, restored at 8:00AM as a result of the move of our servers to Inflow. During the weekend, intermittent outages were reported as DNS changes propagated across the Internet.

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ICG Link, Inc. 7003 Chadwick Drive, Suite 111, Brentwood, TN 37027

ICG Link, Inc., Web Design, Brentwood, TN