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features and pricing my account customer support about ICG Link, Inc. contact ICG Link, Inc.

Contact Us
   
 
 
SALES: Use our contact form to request information on web design, hosting, spam filtering or co-location or send mail to sales@icglink.com.

PAYMENTS: Use our secure form to pay your bill on-line with a credit card.

UPDATES & SITE MAINTENANCE: Use our contact form to send regular maintenance and update requests or send mail to updates@icglink.com.

BILLING QUESTIONS: Use our contact form for billing questions or send mail to billing@icglink.com.

SUPPORT - STEP 1: Give the knowledgebase a try to answer questions or solve problems.

SUPPORT - STEP 2: If you don't find what you need in the knowledgebase or for help on scripts, e-commerce or other issues or ask us any other questions, please open a trouble ticket.

SUPPORT HOURS: (Central Time)

  Office Hours: 8:30am - 5:00pm, M-F
  On Call:* 5:00am - 10:00pm, 7 days
  Emergency:** 10:00pm to 5:00am

*On Call Service is provided by one of our customer service team members for time sensitive issues that can't wait for normal business hours. Email OnCall@icglink.com or call the office.

**Emergency Service is available for the reporting of outages only. Our internal monitoring systems will generally alert us of an outage before you are aware of it, but the email address outages@icglink.com will deliver a message to the personal phones of our systems staff. Please use it with discretion.

MAILING ADDRESS AND PHONE CONTACT:

ICG Link, Inc.
7003 Chadwick Drive
Suite 111
Brentwood, TN 37027
Tel: (615) 370-1530
ICG Link, Inc. 7003 Chadwick Drive, Suite 111, Brentwood, TN 37027